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Transit Capacity and Quality of Service Manual, 2nd Edition

Автор: Kittelson & Associates, Автор: United States. Federal Transit Administration, Автор: Transit Cooperative Research Program, Автор: Transit Development Corporation, Автор: National Research Council (U.S.). Transportation Research Board

Размер книги: 27.51 Mb

A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)

Автор: Transit Cooperative Research Program, Автор: National Research Council . U.S. Transportation Research Board

Размер книги: 4.03 Mb