Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships
Richard A. Buckingham
(Kiplinger Books) A presentation of all of the necessary steps businesses should take in order to ensure that their clients keep coming back. A guide to being the best at customer service, with an emphasis on fostering repeat business and customer referrals. Twelve tools for maintaining and strengthening customer relationships. DLC: Customer services--United States.
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The book removed at the request of the copyright holder.
