Few corporate initiatives of the last ten years of the 20th century have been more influential, in the development of a learning culture at work, than the corporate learning centre. The first edition of Sam Malone's book, published in January 1997, was a concise guide to best practice. The second edition reflects the lessons learned since that time, along with the developments in learning technology. Setting up and sustaining a successful centre involves strategic skills such as planning and championing; technical skills, including budgeting, marketing and evaluation; and the people skills of communicating, influencing and managing change. There are chapters in the book for all the stakeholders involved, including the learners themselves. The book offers definitive advice on all of these areas. Sam Malone demystifies what is a difficult, expensive and long term project for any organization.