A concise model for creating and sustaining a culture of accountability at all levels of the organization.In Journey to the Emerald City, Connors and Smith build on the tremendous success of The Oz Principle, Roger Connors and Tom Smith now show companies how they can change their corporate culture to create the '' culture of accountability'' which has proven to be the linchpin of a successful organization , in which every worker is a leader and everyone is empowered.The Emerald City is the ultimate organizational destination, a place where people focus on what they can do, not on what they can't, and where they look for solutions rather than offering excuses. Connors and Smith take readers step by step on the journey through the critical cultural levers of management alignment, ownership, feedback, joint accountability and coaching. They also examine how to stay ''above the line'' to nurture the new climate and reinforce positive change. No organization can get to the Emerald City overnight, but they can hasten the trip with the tools and techniques presented in this book.