Fast track route to leading change in a fast-moving business world. Covers the key areas of change leadership, from collaborative leadership to relationship management and from efficiency and efficacy to getting organizations ready for change. Examples and lessons from some of the world's most successful businesses, including Microsoft, Daewoo, Cisco, Royal/Dutch Shell and Komatsu, and ideas from the smartest thinkers, including Alan Hooper and John Kotter, Jeanie Daniel Duck, John Katzenbach and the RCL team, Daryl Conner, John Adair and Tom Peters. Includes a glossary of key concepts and a comprehensive resources guide.