Design and Control of Workflow Processes: Business Process Management for the Service Industry

This monograph is devoted to advancing the scientific knowledge about the design and control of workflow processes. The author focuses on the following four issues in the area of business process management:

- adequate workflow modeling

- workflow design and redesign

- performance evaluation of workflow processes

- optimal resource allocation in an operational workflow.

All in all, this book, providing several new results and insights in the field of business process modeling and analysis, is a beautiful mixture of rigorous scientific research and direct practical experiences.