A short book about change in a hospital setting. It was an OK book about how companies need to make and sustain change and keep the organization fresh. It is all about helping and serving your customer base. If you have read one of these books, you get the idea behind what is trying to be focused on in sustaining excellence.
This is an OK book. It is a short read, and should not take long, and perhaps you will get some ideas on how to use change to facilitate excellence.
