The Services Shift is a book that every manager in the services industry must read. While the practice of offshoring can be controversial in the current U.S. economy, we cannot lose sight of what is happening globally. The world is a much bigger place to do business than ever before and as Kennedy states in the Introduction, "offshoring--done right--leads to an enhanced standard of living in both developed and developing countries." This is the big picture that every manager (and politician) needs to focus on. This book should be on every manager's to-do-list, as well as in the backpacks of every student thinking of pursuing a career in international business.

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