Today’s managers are bombarded with a constant stream of management fads and fashions, each claiming to be the key to business success. In this book, Coppin and Barratt draw on their experience of managing change in the Historic Royal Palaces to show that successful management techniques are timeless, simple, and based on common sense. Looking back at great leaders and organizations, they identify concepts, ideas, and applications that have proven themselves over time. They demonstrate how these techniques are currently being used to run institutions such as the Tower of London, Hampton Court, and Kensington Palace.

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