Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.
Topics include: *
Stimulating business improvement with benchmarking *
Linking Six Sigma to strategic planning and benchmarking *
Understanding the essence of process benchmarking *
Making statistical comparisons in benchmarking *
Applying benchmarking results for maximum utility *
Reviewing lessons learned from old case studies *
Conducting a strategic benchmarking study *
Performing an operational benchmarking study *
Mainstreaming benchmarking into strategic planning *
Creating a sustainable benchmarking capability *
Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources
