The most complete A-to-Z handbook on the basics of residential roofing--comes with over 250 illustrations, photos, and CAD drawings. Reviews regulations, safety, emerging technologies and new/alternative materials; construction tips; estimating and bidding; customer service; marketing; and more. New chapter on the roofing business focuses on how professionals can turn the book's pointers into profits. The CD-ROM includes ready-to-use forms, spreadsheets, and checklists.