Problem solving is a common everyday activity; getting the car going when it won't start; finding out what led to a customer complaint; choosing the best PC. Problem solving means finding the best way to get successfully from A to B. Innovation through problem solving helps people and businesses find more efficient ways to operate and adapt to rapid change. If you can understand how your mind works when you solve problems it will help you to improve the way you do it. This clearly presented book provides a concise explanation of problem solving and how it is done. It covers all aspects from recognising and defining problems, through to devising solutions and putting them into practice.

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