This book is an excellent introduction to queueing analysis using matrix analytic techiques. The book is very readable and the author provides numerous examples to illustrate crucial points. Analysis of the M/M/1, M/G/1, GI/M/1, M/G/C, and GI/G/1 queues and variants are performed via a consistent framework. Also, the author presents an introduction to busy period analyses which is interesting. The only comparable books are by Marcel Neuts, however, Neut's treatment is geared towards researchers or graduate students in the field.