Most books on change management describe concepts and principles with some examples. This one went several steps further and provided me with a story that was rich in details and lessons learned. I could appreciate the nuisance and subtleties involved in change and transformation because of the fineness with which the business case was narrated. The authors should be commended for unraveling for the benefit of both business and non-business readers what goes on at the top management and various levels in a mammoth organization as it tries to change with the times.

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