It seems like a no-brainer that people should say please and thank you and excuse me, but how often do we all have the opposite experience? This book covers the basics of etiquette along with other scenarios that you might not run into but once in a lifetime.. Ways to handle important business dinners/meeting, gifting, disagreements, and more are covered in an easy and readable format. No boring lists or feeling like you are reading something written by surly old school marm with a bun so tight she can't blink. Good reading for anyone who wants to present their best front in any social situation.