Most managers are under increasing pressure to achieve higher performance from less resources, in an increasingly dynamic and unpredictable operating environment, through a workplace that is becoming increasingly unmanageable!

But with the knowledge and tools to develop your abilities in managing the performance of your staff, you'll improve the performance of your business.

Performance management isn't just a once-a-year assessment; an effective manager will incorporate performance review and feedback as part of their day-to-day communications with employees.

Setting out seven strategies for how every manager and supervisor can be more effective in their performance management role, James Webb discusses the processes of assigning work, performance planning, employee development, understanding and responding to performance data, and accounting for the "unmanageable" in an open system. These largely business approaches are then balanced by the skills in giving performance feedback, in coaching and in managing difficult performers.

Finally, given that performance managements systems are a reality of life for many, the author provides practical approaches to meeting the needs of your own system while using the process in a way that is positive for your business and for your people.

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