When I purchased this book, I was expecting basic information to review what I already knew about office administration duties, front desk, etc. I was wrong. This book resulted to be extremely helpful and I keep my copy at my office and use it as a reference or consultation guide whenever I am unsure of a new request or procedure. I was not too trhill about the computer hardware section because it is not my field of expertise but skipping that part, everything else in this book is of key importance in my opinion.

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