As a small business owner, I wear many hats and good evaluations were always a struggle. This book nailed what I need to communicate to managers and hourly crew members. The pharases are generic and can be applied to almost any job. As a matter of fact, the 2600 Phrases is "missing" from the office and I am now ordering a replacement two day air! Great Book.
Ссылка удалена правообладателем ---- The book removed at the request of the copyright holder.