This Book is a good read. Gives a common sense approach to Business Process improvements and shows what to expect as results. I started reading this book way before Toyota recalls but find it interesting that the relevance of the content still remained the same even after all the recalls.Goes to show that the Toyota way is time tested. Has been very helpful in creating solutions and managing the business processes both in manufacturing and non manufacturing environments (in the Human Resources and Financials functional areas).



One caution: The content may appear favoring Toyodas in the begining of the book but continuing through the chapters one realizes that it is difficult to take an unbiased approach and still narrate the story!!!Enjoy