I have been using this book mostly as a topic-by-topic reference. In most areas I have found it very useful in that many of these topics when addressed in other books do not apply to services organizations. The topic coverage in the book is very good. I'm ordering the e-book to make it easier to find specific information. The book does a good job of pointing to the reasons services businesses can be more complex to establish and run than other types of businesses. Good focus on people issues to be addressed. It seems highly unreasonable that it is called a "bible" -- it would have been better called a "reference" or "guidebook".

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