Everything you ever wanted to know about quality costs is presented in this edition, now updated with a focus on both the service and manufacturing industries. The third edition of Principles of Quality Costs includes information on the quality costs systems in small businesses, and activity-base costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered. Specific examples, including a new case on software quality costs, amplify the how-to-nature of this book. The Taguchi Quality Loss Function (QLF), supplier quality costs, and educating and presenting cost ideas to management make this an outstanding guide to the principles of quality costs. New examples focusing on both the profit and nonprofit sector and over 50 illustrations make this book ideal for anyone working on a quality cost system, regardless of the industry involved.

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