In this age of digital communication, getting the right message across clearly is crucial to success. Communicating Effectively, a comprehensive and essential resource for any manager on the run, shows you how.Learn to: * Build relationships through effective communication * Get more done via e-mail * Draft pitch perfect letters, memos, and reports * Conduct productive conference calls * Deliver hard-hitting presentationsThe Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.