The dot-com collapse generally discredited the idea of leveraging the Internet to build viable businesses. Many market pundits have decried the concept without examining the underlying dynamics associated with these companies' failures. The truth is, prior business models were built on a flawed business case, not bad technology. In fact, the dot-com bubble created a whole new class of automation that, when applied to conventional businesses, can dramatically improve time to market, competitive response, and customer interaction. This is not virtual business; this is business process virtualization (BPV), and enterprises that don't grasp and apply the principals of BPV will rapidly be rendered obsolete by those that do, being quickly outmaneuvered and displaced in the market. BPV is the application of networked, intelligent IT infrastructure to enhance skilled personnel, processes, and assets, which enables companies to improve efficiencies, increase competitive advantage, heighten brand awareness, reduce costs, and improve bottom line revenues. Unlike business process automation, BPV focuses on new management approaches for personnel and technology, signaling a fundamental change in the way that we think about business and its objectives. While reading The Case for Virtual Business Processes, you will understand why BPV is critical to the long-term viability of your business, while learning how to leverage your intelligent networked infrastructure using leading-edge products and technologies from Cisco Systems.

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