Gordon (information systems and technology, Babson College) presents the latest research on the human side of computer information technology, encompassing Web site user interface design, interface design and usability, end user computing, information technology and the organization, and the human side in IT research. Topics discussed include using usability factors to predict the e-commerce user experience, and conditions and effects of user systems development. Material originated at the May 2002 IRMA International Conference.

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