Catch this new ACT! and build better relationshipsOrganize customer information, schedule activities, create reports, and moreIt's time to ACT! on your intention to improve customer relationship management! ACT! 2005 offers great new tools, and with this book in hand, you have a top expert showing you how to use them. Manage contact information and activity histories, keep track of companies and sales opportunities, create broadcast e-mails, and make every client feel important.The Dummies Way * Explanations in plain English * "Get in, get out" information * Icons and other navigational aids * Tear-out cheat sheet * Top ten lists * A dash of humor and funDiscover how to: * Customize your contact database * Schedule appointments and keep notes * Automate routine processes * Design customized reports * Create and track sales opportunities * Integrate with OutlookR, Excel, and other programsAuthor Bio:Karen S. Fredricks is a fulltime ACT! consultant with over ten years of experience. Her company, Tech Benders, helps companies implement ACT!.