This is the first book to focus on the people side of knowledge management - what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories - the leader and pioneer in knowledge management - in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to: * Combat the biggest problem with implementing knowledge management - creating the culture that supports it * Increase the speed of innovation globally across an organization * Resolve technical problems quickly * Make immediate, informed decisions to help solve customer issues * Create new products based on customer input and demand Robert H. Buckman (Memphis, TN) was a pioneer in using knowledge acquisition in every area of his business and now speaks on knowledge management to audiences around the world. During his years as chairman and CEO of Buckman Laboratories, company revenues increased nearly one 1,000 percent.