Help maximize your performance on Exam 70-272, one of two requiredexams for the new Microsoft Desktop Support Technician Certification(MCDST), with this all-new MCDST TRAINING KIT. This kit packs thetools and features exam candidates want most-including in-depth,self-paced training based on final exam content; rigorous,objective-by-objective review; exam tips from an expert,exam-certified author; and a robust testing suite. It also providesreal-world scenarios, case studies, and troubleshooting labs for theskills and expertise you can apply to the job. Focusing on buildingyour ability to resolve end-user incident requests about applicationsrunning on the Microsoft Windows XP operating system in the corporateor home environment, this official study guide covers configuring andtroubleshooting applications, including Microsoft Office andMicrosoft Internet Explorer; resolving issues related to usabilityand application customization; configuring and troubleshootingconnectivity for applications; and configuring application securityfeatures. Ace your exam preparation by working at your own pacethrough the lessons, hands-on exercises, and practice tests. Theflexible, best-of-class test engine on CD-ROM features 425 practicequestions. Choose timed or untimed testing mode, generate randomtests or focus on discrete objectives or chapters, and get detailedexplanations for right and wrong answers-including pointers back tothe book for further study. You also get a 180-day evaluation versionof Windows XP software and other resources on CD-ROM-making this kitan exceptional value and a great career investment.

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