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IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications)(Portuguese, French, Spanish and English)

Обложка книги IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications)(Portuguese, French, Spanish and English)

IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications)(Portuguese, French, Spanish and English)

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