Beyond ISO 9000: How to Sustain Quality in a Dynamic World

Many companies strive to become ISO 9000 certified to prove to customers, suppliers, and competitors that they have achieved a standardized level of quality. But is that all there is?

This unique book says: Not by a long shot! It shows how to go 'beyond' ISO 9000 both qualitatively (exceeding the standards) and chronologically (sustaining standards long after certification) to build stability, capability, and improvability into all areas of the company.

Quality professionals, engineers, product managers, purchasing specialists, and even general managers need to know how to make the most of the ISO 9000 certification process. This book shows how to [1] implement the systems and standards needed to become certified, and [2] sustain those systems and standards for far-reaching impact on business success.

Readers learn how to set up quality systems in the areas of management, quality assurance, engineering, sales and service, and operations. This insightful book provides detailed explanations of each step, and shows how to 'go beyond.'

WILLIAM A. STIMSON (Charlottesville, VA) provides consulting and training in ISO 900 programs, statistical control, and quality management. Previously he served as an engineer, a manager, and (for 10 years) as a lead auditor with the U.S. Navy.