Overworked managers know that management is about doing the best you can with what you've got. This book blends the author's thinking framework with your individual experience to help you improve your delegation skills. Karen Smart's background is in individual and organizational development. However, unlike some in her field, first and foremost Karen sees herself as a line manager. In recent years, she's worked primarily on enabling managers to manage -- developing and delivering everything from individual skill building and management development programs to management systems design and organization wide culture change.

In addition to managing her team, Karen has coached senior managers and facilitated cross-functional working, problem solving and conflict management. Although she has two degrees and has researched extensively across a range of disciplines, ultimately Karen feels she's learned most about management from her experience as an overworked and undervalued manager, disempowered by bureaucracy. From this experience - and inspired by the man she says "puts the J into KJ Smart and a lot of the smart too" - the philosophy of real management for real people was born.

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